FAQ
Returns
How to Return an item?
Return Window: Returns are accepted within 15 days from the date of purchase. Products must be unused and in their original condition.
How to Return:
- Contact us at info@myloomastudios.com with your order number to initiate the return process.
- We will send you a USPS return label via email. Print the label and attach it to your return package.
- Once we receive the returned item, we will process your refund. The cost of the return shipping label will be deducted from your refund, and the amount will be specified in the return email.
Refunds
We will process a refund to the original payment method. Please allow 1-5 business days for the refund to be completed.
The cost of the return shipping label will be deducted from your refund, and the amount will be specified in the return email.
Shipping
How I track my order?
You will receive an email with your tracking information if your order includes tracking.
If you selected free shipping for stickers, please note that your order will be sent using mailing stamps, which do not include tracking.
How long does shipping take?
Orders containing ready-to-ship products will be shipped within 1-3 business days. For orders with handmade items, please allow 5-10 business days for processing.
All orders will be taken to the post office within 1-2 days of being prepared. After that, delivery times will depend on the shipping method you selected at checkout.
General
Do you Wholesale?
My macramé plant hangers are currently available for wholesale on Faire at faire.com/direct/loomastudios
For orders of any other products, please feel free to email me at info@myloomastudios.com